Thursday, October 8

Frequent phone changer

I don't know when I became that customer, but I am "that" customer. When my contract was up with AT&T and I decided I didn't want to have the monthly expense of a data plan for an iPhone, I joined TMobile to at least be on my family's network. I moved to a neighborhood with truly awful reception last August, and told T-Mobile about it and they "put in a service request." They never actually bothered to come out and check things, and they definitely never added a tower nearby. I wasn't able to call my family from home because of TMobile (most other networks are okay here), yet I was with TMobile to be able to call my family. Vicious cycle.
In May of this year, I got so fed up with the reception that I told them I wanted out of the contract. Not an option, they insisted. But for a lovely price I could buy a "UMA" phone that uses my wireless internet connection instead of a network tower (yada yada yada) and extend my contract another two years. With no other options, I did.
But now, whenever it rains or anyone gets online, every call gets dropped. There aren't words for how frustrating it has been these 14 months. I got so fed up with it while trying to talk to my parents one night that something snapped. I fought. I called TMobile and fought. I wasn't mean, or loud, or nasty, just... firm. I refused to pay the $200 contract termination fee when I had been paying for horrendous service for 14 months. It took two days, but they finally came down to a $30 termination fee. Deal.
Now I'm with Verizon.
In the last 38 months I've gone through 4 service providers and 7 phones. Let's hope this one works out. I got an LG Versa. Phones are so high-tech these days... It has a touch-screen interface and all the bell and whistles. To be honest, I was really happy with my Sony Ericsson, before the UMA blackberry, and now this.
Most of all though, I'm so glad that I can finally talk to family when I'm at home. Parking lots get kind of old (and creepy).

4 comments:

Rey De Armas said...

Glad you finally have a working carrier. I left tmobile a year and a half ago. Not looking back any time soon either!

Kiki said...

Yay! Free and clear Anne Marie...who could ask for anything more???

Faith My Eyes said...

I am... er, um was... a verizon user too! We could have talked for free... maybe in another life :)

Anonymous said...

Cool article you got here. I'd like to read something more concerning this topic. Thanks for giving that data.
The only thing your blog miss is such photo like on california escorts :)
Sexy Lady
Russian Escorts